Cancellation Policy for bookings 11/06/20
Bookings placed before 11 June 2020 are not cancellation protected, meaning that if you cancel before the date the balance is due, and we are able to re-let your dates, we will refund you the deposit amount (which may be less than you paid – e.g. if the final letting price was discounted or only some of the days are re-let) less an administration fee of 10%.
If we are unable to re-let you remain responsible for the deposit and there will be no refund under any circumstances. You will be reimbursed at check-out date of original booking. From 56 days before check-in to the day of check-in, you remain responsible for the full rent and there will be no refund unless we are able to re-let your dates, in which case we will refund you all or part of the sum you have paid, depending on the value of the replacement booking, less a 10% administration fee. You will be reimbursed at check-in date of the original or replacement booking, whichever has the later arrival date. We would strongly advise that guests take out a travel insurance policy which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
Bookings placed after 11/06/2020 until 08/01/2021 (for holidays commencing after 01/08/2020) have Cancellation Protection cover under our Master Cancel Policy if you cancel between 60 days and 2 days prior to arrival.
If you cancel from 60 days up to and including 2 days before check-in date, you will receive a full refund of the lodging costs you have paid. Only lodging costs are refunded. Additional extras, including but not limited to cleaning fees, tax and other ancillary charges are not refunded. Refund payment for cancelled booking will be released back to the cancelling guest on the scheduled date of check-out of the original booking. Cancellations made 1 day prior to, or on the day of check-in will not be eligible for refund. Example: for a check-in on Saturday you could cancel the prior Thursday before 16.00 and be reimbursed in full, but not on Friday (1 day prior) or Saturday (day of check-in). For this reason we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
If you cancel 61 or more days before check-in date, we will endeavour to re-let the property for those dates. If we are able to re-let your dates, we will refund you the deposit amount (which may be less than you paid – e.g. if the final letting price was discounted or only some of the days are re-let) less an administration fee of 10%. If we are unable to re-let you remain responsible for the deposit and there will be no refund under any circumstances. For this reason we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
You will be reimbursed at the check-out date of your original booking.
Any Bookings made after 08/01/2021 are subject to the cancellation policy below:
CANCELLATION POLICY AND BOOKING CONDITIONS
Cancellation Policy
Cancellations must be immediately notified to us and confirmed in writing. The treatment of a cancellation will depend on a) the date the booking was made, and b) when the cancellation is made:
1. CANCELLATION BY YOU
1.1 If you change your mind and would like to cancel your booking, please contact us in writing as soon as possible. Please note that any refund given to you when cancelling your reservation may be subject to deductions, as set out in these terms.
1.2 If there are fewer than 30 days before the start of your stay, any refund we give you will be subject to:
1.2.1 any costs we have incurred in administering your booking or making specific arrangements for you (for example, where you have requested certain activities, additional facilities, etc.); and
1.2.2 our ability to find an alternative booking. If we are unable to find an
alternative guest for the period of your booking, we will not offer you a refund. If we are able to find an alternative guest for the period of your booking, you will be entitled to a refund equal to the lesser of:
(a) the full cost of your booking, less our administrative charges
described above; or
(b) the fee paid by the alternative guest for the accommodation, less
our administrative charges described above, and
any refund under this clause will be made on the date you were due to leave.
1.3 If there are more than 30 days before the start of your stay, we will offer you a 50% refund on cancellation, subject to any costs we have incurred in administering your booking or making specific arrangements requested in respect of your booking (for example, where you have requested certain activities, additional facilities, etc.). Any such refund will be made within 14 days of written confirmation of your cancellation.
1.4 If there are more than 60 days before the start of your stay, we will offer you a 100% refund on cancellation, subject to any costs we have incurred in administering your booking or making specific arrangements requested in respect of your booking (for example, where you have requested certain activities, additional facilities, etc.). Any such refund will be made within 14 days of written confirmation of your cancellation.
1.5 Unless the circumstances described in clauses 1.2, 1.3 or 1.4 apply, we will not refund any booking fees paid in the event of your cancellation for a Force Majeure Event (please see definition below). It is your responsibility to ensure that you have adequate insurance in place to cover any loss or damage that you may suffer as a result of cancelling all or part of your stay with us and any associated costs.
2. CANCELLATION BY US
2.1 If Barnacre Cottages performance is hindered or prevented by a Force Majeure Event (please see definition below), Barnacre Cottages may, at its sole discretion, offer you: 2.1.1 a full refund; or
2.1.2 alternative holiday dates; or
2.1.3 such other remedy as Barnacre Cottages considers appropriate with regard to the circumstances.
2.2 In this contract, a Force Majeure Event means any of the following circumstances which may hinder or prevent the performance of the contract, including but not limited to: 2.2.1 acts of God, flood, drought, earthquake or other natural disaster;
2.2.2 epidemic or pandemic;
2.2.3 terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; 2.2.4 nuclear, chemical or biological contamination or sonic boom;
2.2.5 any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a
necessary licence or consent;
2.2.6 collapse of buildings, fire, explosion or accident;
2.2.7 any labour or trade dispute, strikes, industrial action or lockouts;
2.2.8 non-performance by suppliers or subcontractors; and
2.2.9 interruption or failure of utility service.
We would strongly advise that guests take out a travel insurance policy which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
COVID Cancellation Policy
Covid is now a known risk
We will refund in the case of a National Lockdown, Local Lockdown, or if we (The Owners) cancel the booking.
We will not refund if you have to self isolate, quarantine, rule of six or household limitations are in place. COVID is a known risk, we recommend that you take out a COVID specific travel insurance to cover these possibilities. In this situation you may be offered to move your booking to alternative dates.
Booking Conditions
A deposit of 25% of the total holiday cost is payable on booking. This deposit is returnable if the booking is not accepted. All bookings made through our online booking system are provisional until confirmed by ourselves. Once the booking is accepted and the cottage reserved, any cancellation will be subject to the terms above.
The balance is payable 8 weeks prior to commencement of the holiday date. No reminder will be sent. If booking less than 8 weeks in advance, the total rent is payable on booking. We advise that you take out separate holiday cancellation insurance.
The number of persons occupying the cottage must not exceed the number booked.
Barnacre Cottages reserves the right to refuse entry or expel the entire party if this condition is not observed.
Any visitors to the cottages, whether staying overnight or not, must be agreed with the owners.
Rentals commence at 4.00pm on the day of arrival, please advise us if you expect to be arriving later than this time. Departure is 10am.
The client undertakes to keep the property in the same state of repair and condition as found.
A security/damages/cleaning deposit will be charged on a guests’ first visit. This can be paid either by a cheque that will be held on file, or details of a debit/credit card on the understanding that a charge will be made for breakages or damage. If the cottage is not left in a very clean and tidy condition, then the deposit will be retained in full. In such circumstances a request for a repeat booking will be refused. If required, we can provide mid week and end of stay cleaning for an additional charge.
We aim to welcome all guests and ensure they have a pleasant and successful stay with us. If any potential guests have ‘special needs’ or requirements, please contact us to discuss the booking and confirm our cottages are suitable.
Barnacre Cottages are not liable for any accident, injury, loss or damage to belongings occurring at the premises save where the accident or injury is as a result of the negligence or wilful misconduct of the owner.
Guests should not engage any third party to provide any service at the property without the consent of the owner (and where relevant the owner’s insurers) and that in making a request for consent, the guest should provide written details of the service provider (and any information requested by the owner’s insurers) and the service to be provided and that consent will only be given where the third party supplier has appropriate insurance cover and has provided information relating to the insurance that is required.
Barnacre Cottages do not accept liability for the activities of third party suppliers and where we make a suggestion or recommendation of a particular third party supplier, that will be based on the genuine belief and experience of the owner / or
feedback received by the owner from other guests / contacts, and the owner shall not be liable for the failure of a particular service provider to properly perform the relevant services, this being a matter between the guest and the relevant third party service provider.
The cottage is used as holiday accommodation and therefore exempt from security of tenure under the rent act.
Should you use the wireless internet service, you accept our terms and conditions of usage – full copy of this conditions available on request.
You will not use the premises’ broadband facilities for unlawful purposes.
We reserve the right to decline accommodation to, or expel, any occupier or visitor for conduct, which in our opinion, is detrimental to the property or the comfort of other guests.
We also reserve the right to enter the cottage at any reasonable time for purposes of inspection to carry out any necessary repairs or maintenance. Any repairs or failures to equipment will be carried out as soon as possible.
Guests will not adjust or interfere with any of the appliances, including the Agas and boilers without reference to ourselves.
A well behaved pet may be agreed in certain properties, only by prior arrangement and must not be allowed into the bedrooms, sit or lie on any of the furnishings, be left unattended in the cottage, roam the garden, childrens play area and surrounding fields unsupervised. Any fouling caused by the pet should be cleared immediately. For the safety and comfort of other guests and the wildlife that occupies our location, all pets are to be kept under strict control and on a lead around the cottages.
Should there be any cause for complaint during the occupation of a property, it must be notified at once to ourselves. Once a stay has been completed, complaints will not be accepted.
We would strongly advise that guests take out a travel insurance policy which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
